Thursday, February 28, 2008

FiOS subscribers are 96% happy

That's not too bad, right? Apparently it's really good. This article from EETimes is a little dated, but still relevant. The data suggests that subscribers to Verizon's FiOS service are more satisfied than customers signed up with DirecTV, Dish Network, and AT&T's new-ish U-verse service. Here's the relevant excerpt:

In a recent survey of customer satisfaction, respondents ranked Verizon's Fios FTTH network highest in satisfaction with 96 percent of respondents satisfied with the service. By contrast, satellite-based services for DirecTv and Dish Network ranked at 89 and 82 percent respectively, and AT&T's fibre-to-the node (FTTN) service was in line with several cable TV services that ranged from 70 to 73 percent.

Obviously I can't speak for the quality of the data, but that's a very impressive margin. If you're a FiOS subscriber, the moral of the story is to be glad that Verizon laid down your fiber instead of AT&T.

1 comments:

Alvin Ashcraft said...

I love my FiOS Internet and FiOS TV! I am a former DirecTV customer, and I was very happy with their service as well, but FiOS just ROCKS!

I cannot wait for more HD channels to start rolling in. The only thing I miss at this point is my Science Channel HD.